Terms of purchase and use

Who you’re dealing with

The service is provided by Glede Norway AS. Contact: support@glede.app. You must be at least 18 years old to order.

Ordering and payment

Before you pay, we show the gift amount, currency, service fee, any tax and total price. The agreement is concluded when payment is confirmed. You will receive an order confirmation and receipt. You are responsible for providing the correct recipient, country and contact information.

Age and gifts for children

The purchaser must be at least 18 and have legal capacity to enter this agreement where they live. For a gift to a child, use a parent’s or guardian’s contact details so they can manage delivery and redemption. Only share content you are entitled to share. The chosen store may have additional age restrictions.

The gift and redemption

The gift can be used for available gift cards in the recipient’s country and the chosen currency. The selection may change. The terms for each store’s gift card are shown at selection and apply after redemption. The gift value is not a bank account, does not earn interest and cannot be topped up or transferred as a money transfer.

Validity and fees

The gift value at hygge has no expiry date. The store gift card you later choose may have its own terms, within what the law allows.

Right of withdrawal, refund and errors

Contact support@glede.app if you want to withdraw, have paid incorrectly or the gift is not delivered. Where withdrawal rights apply, the deadline is at least 14 days from the agreement date. You can use the withdrawal form below or send a clear message. Refunds go back to the original payment method. Redeemed gift cards require assessment with the issuer; this does not limit statutory rights in case of errors or defects.

We offer at least 14 days cancellation right for gift value not redeemed, even where local law does not require this. A message to customer service is sufficient. We refund approved refunds to the original payment method without undue delay and no later than 14 days. Statutory claims for defects or non-delivery are additional.

I wish to withdraw from the purchase of the following gift: [order ID]. Ordered: [date]. Name: [name]. Email: [email]. Date: [date]. Send the message to support@glede.app.

Complaints and rights

Contact us first so we can try to resolve the issue. Norwegian law is the basis for the agreement, but mandatory consumer protection where you live always applies. You retain the right to complain to the relevant consumer body and to bring the case before a competent court. We do not require arbitration and do not waive class action rights.

Contact support@glede.app with your order number and what you want corrected. We confirm receipt and try to resolve the matter directly. You can also contact consumer authorities where you live; the agreement does not limit mandatory complaint or court rights.